Hello,

I'm having a problem with our system when Netvault attempts to backup a client using the netvault 'datachannel'  (not using NFS,  CIFS or local drives).    Within a few seconds of a client job starting the network goes away for the entire machine.    The link indicates it is up/up,  but all network sessions drop,  no new ones can be established untill you ifdown/up the interface.   I can run backups all day long over NFS or CIFS (via UNC paths) without any network related issues.

I can reproduce this issue fairly consistantly,  8/10 times,  some times it fails in under a minute,  other times it may run for an hour or so then fail.    just create a job which is going to use netvaults internal method to transfer data over the network,  then run that job.  within 30 seconds we lose connectivity to the backup server.  dmesg output indicates nothing nor are there any logs created under /var/log indicating what the problem might be.  compairing the kernel log output pre and post show no differences.   The network switch which this machine is plugged into doesn't indicate any issues either.    no errors on the interface,  and as far as the switch is concerned it belives the host interface to be up/up as well.

we are using Intel 82599EB 10 gig adapter,  debian 6 linux with kernel 2.6.32-5 amd,  netvault 9.   The clients which cause this issue are windows clients (windows 7/8 and windows server 2008r2 / 2012).  

does this sound like a familar issue?  I went threw the read me and the version of debian we are using is supported,  and I was unable to find and documents referencing the intel 10 gig card..

These jobs are no larger or smaller than the ones we do over NFS/CIFS,  clients can be 1 gig or 10 gig,  behaviour remians the same.

I did a packet capture but it doesn't seem to indicate anything of use,  all of a suddent the flow stops,  no tear down.  I can provide if intrested. 

below is some info in case it helps.

netvault version 9,  but the same problem existed on 8.x.

I tried another distro wtih an older kernel (2.6.27 i think it was),  same result.   

I have downloaded,  built and installed the newest driver intel has for this card without change as well.

03:00.0 Ethernet controller: Intel Corporation 82599EB 10-Gigabit SFI/SFP+ Network Connection (rev 01)

        Subsystem: Intel Corporation Ethernet Server Adapter X520-2

        Flags: bus master, fast devsel, latency 0, IRQ 38

        Memory at df300000 (64-bit, non-prefetchable) [size=512K]

        I/O ports at ecc0 [size=32]

        Memory at df2f8000 (64-bit, non-prefetchable) [size=16K]

        Expansion ROM at df200000 [disabled] [size=512K]

        Capabilities: [40] Power Management version 3

        Capabilities: [50] MSI: Enable- Count=1/1 Maskable+ 64bit+

        Capabilities: [70] MSI-X: Enable+ Count=64 Masked-

        Capabilities: [a0] Express Endpoint, MSI 00

        Capabilities: [e0] Vital Product Data

        Capabilities: [100] Advanced Error Reporting

        Capabilities: [140] Device Serial Number 00-1b-21-ff-ff-a3-e4-90

        Capabilities: [150] Alternative Routing-ID Interpretation (ARI)

        Capabilities: [160] Single Root I/O Virtualization (SR-IOV)

        Kernel driver in use: ixgbe

--------------------------------------------------------------------------------------------------------------------------

sysctl edits:

kernel.shmmax=134217728

kernel.shmall=134217728

---------------------------------------------------------------------------------------------------------------------------

from dmesg:

ixgbe: Intel(R) 10 Gigabit PCI Express Network Driver - version 2.0.44-k2

ixgbe: Copyright (c) 1999-2009 Intel Corporation.

ixgbe 0000:03:00.0: PCI INT A -> GSI 38 (level, low) -> IRQ 38

ixgbe 0000:03:00.0: setting latency timer to 64

ixgbe 0000:03:00.0: irq 64 for MSI/MSI-X

ixgbe 0000:03:00.0: irq 65 for MSI/MSI-X

--snip--

ixgbe 0000:03:00.1: irq 97 for MSI/MSI-X

ixgbe: 0000:03:00.1: ixgbe_init_interrupt_scheme: Multiqueue Enabled: Rx Queue count = 8, Tx Queue count = 8

ixgbe 0000:03:00.1: (PCI Express:5.0Gb/s:Width x8) 00:1b:21:a3:e4:91

ixgbe 0000:03:00.1: MAC: 2, PHY: 0, PBA No: fafa0e-090

ixgbe 0000:03:00.1: Intel(R) 10 Gigabit Network Connection

st: Version 20081215, fixed bufsize 32768, s/g segs 256

ixgbe: eth0 NIC Link is Up 10 Gbps, Flow Control: None

--------------------------------------------------------------------------------------------------------------------------------------------

snipet from netvault log of failed job:

Job Message     2013/03/25 15:43:20     63 Media   backup01        (backup01: SL_ADICA0C0081225_LLA (ADIC Scalar i500)) Media in 'DRIVE 1:backup01' assigned to job ready for data transfer

Information     2013/03/25 15:43:20     63 Media   backup01        Using network socket for data transfer

Background      2013/03/25 15:43:20     63 Media   backup01        Sent Plugin space left estimate of 1447535 Mb

Information     2013/03/25 15:43:24     0 Media   backup01        (backup01: SL_ADICA0C0081225_LLA (ADIC Scalar i500)) Added valid terminator to 'backup01 25 Mar 14:53-1' <BoltsBlipArchive1> in DRIVE 2:backup01 successfully

Background      2013/03/25 15:43:25     63 Data Plugin     DF001   Data channel requested connection to 'backup01.toonboxent.com' (10.101.1.5)

Background      2013/03/25 15:43:25     63 Data Plugin     DF001   Data channel connected to 'backup01.toonboxent.com' (10.101.1.5)

Background      2013/03/25 15:43:25     63 Data Plugin     DF001   Data channel connected from '10.101.2.5' (10.101.2.5)

Background      2013/03/25 15:44:13     -1 System  backup01        NetVault Backup running on 'DF001' has not responded to messages

Error   2013/03/25 15:44:13     63 Jobs    backup01        Process running on 'DF001' has exited unexpectedly

Error   2013/03/25 15:44:13     63 Jobs    backup01        Setting exit status to failed (2)

Error   2013/03/25 15:44:13     63 Jobs    backup01        Job Status: Backup Failed

Job Message     2013/03/25 15:44:13     63 Jobs    backup01        Finished job 63, phase 1 (instance 4)

Error   2013/03/25 15:44:15     63 Media   backup01        backup01 SL_F0A1E95000 (IBM ULTRIUM-TD5): had channel error

Error   2013/03/25 15:44:15     63 Media   backup01        Plugin has gone down

Error   2013/03/25 15:44:15     63 Media   backup01        backup01 SL_F0A1E95000 (IBM ULTRIUM-TD5): had transfer aborted

Warning 2013/03/25 15:44:15     63      Media backup01        Data transfer to Mid 'backup01 25 Mar 15:43-1' aborted

Error   2013/03/25 15:44:15     63 Media   backup01        (backup01: SL_ADICA0C0081225_LLA (ADIC Scalar i500)) Drive 'DRIVE 1:backup01' has completed its transfer

-

I was wondering if anyone had any suggested Configurator or Drive settings for Netvault to increase performance of a Server with 20+ million small text files on it and it is taking about 30 hours to backup 600 GB. The server is using SAN storage. I currently dont have the server configured as a smart client, but I do have another similar server that is, and it doesnt perform much better when it comes to a large amount of small files (it is speedy on large databases and such tho)

thanks

David

how come when a DataDomain appliance stated on backup server as 100% full but backup can still be done on it?

creating a new VTL media would not affect this?

I've been tasked with an interesting task that I wanted to see if someone could point me in the right direction.  I'm doing some research now, but, I've always learned that forum directions (asking those who know more) have always been way better.

That being said, if we can backup a UNIX system, we need to stop the services on the server that aren't pertaining to NetVault, then run the backup, then restart the services.

So, is there a way to run a script as part of the backup that will stop the services and then upon completion, start the services?

Hello everybody,

I have any problems about the Netvault Backup Software, what means these problems please ? I don't understand where is located the problems and how can i resolve it, i don't know the cause which trigger these problems.

Problems :

"Fatal error processing children of..."

"Media Request Failed...."

"Failed to prepare for an incremental backup.."

"Failed error writing backed up data..."

"Plugin had gone down"

Thanks for the responses.

Hi,

I'm sorry but i'm a newby...

How can i backup on disk (volume E:\) with my NetVault Backup 9.0 ?

Hello, one of our customer wants to know if with NetVault we can backup and restore information for example for

Server version: Ubuntu - Application: LDAP

Server version: Mandriva - Aplication: Radius Server

Server version CentOs - DHCP server

Server version: Fedora - aplication Zimbra.

Hello,

how can I activate "Allow Streams to Share Media" with CLI for an Advanved Option Set ( with nvsetcreate )?

thanks for help.

The screen after right-clicking on ri2005 and selecting Create Virtual Library is not opening (please refer the attachment).

Sometimes it opens by hit and trial after 10-20 attempts.

Is this a known problem ?

Hello,

I've got a linux server running Netvault 8.2.2

I've installed the client on a  linux box.

When I click on the client from the server, it says:" No plugins available on client"

Basically there is a large amount of data on the client that I want to back up, and I want to schedule regular incremental and full backups. @500GB of data reside on the client.

It seems to me that the next step would be to install something like a Unix File system plugin, and then I should be able to back up my files. I don't have a support contract with Netvault, so I'm hoping they'll give me access to the plugin.

I've taken a good look at the Getting Started Guide and the Administrators guide but it's not entirely clear to me if this is all that needs to be done. Before I call Quest, am I missing anything? Should I ask for some other plugins?

Thanks,

Hi Expert,

Does NetVault support Oracle SL150 and LTO6 via Linux environment?

Thanks.

netvault backup 8.50 build 39 on CentOS 5.3

on a / partition with 64GB total space, 55GB usage where 38GB is /usr/netvault/db caused backups to tape failed?

i found on log warning messages on backup server

Warning    2012/07/02 19:14:13    -1    System    bakbone    Warning, drive '/usr/netvault' is '86%' full

Warning    2012/07/02 19:14:13    -1    System    bakbone    Warning, drive '/usr/netvault/db' is '86%' full

Warning    2012/07/02 19:14:13    -1    System    bakbone    Warning, drive '/usr/netvault/logs' is '86%' full

Warning    2012/07/02 19:14:13    -1    System    bakbone    Warning, drive '/usr/netvault/reports' is '86%' full

Warning    2012/07/02 20:14:13    -1    System    bakbone    Warning, drive '/usr/netvault' is '86%' full

Warning    2012/07/02 20:14:13    -1    System    bakbone    Warning, drive '/usr/netvault/db' is '86%' full

Warning    2012/07/02 20:14:13    -1    System    bakbone    Warning, drive '/usr/netvault/logs' is '86%' full

Warning    2012/07/02 20:14:13    -1    System    bakbone    Warning, drive '/usr/netvault/reports' is '86%' full

Warning    2012/07/02 21:14:13    -1    System    bakbone    Warning, drive '/usr/netvault' is '86%' full

Warning    2012/07/02 21:14:13    -1    System    bakbone    Warning, drive '/usr/netvault/db' is '86%' full

Warning    2012/07/02 21:14:13    -1    System    bakbone    Warning, drive '/usr/netvault/logs' is '86%' full

Warning    2012/07/02 21:14:13    -1    System    bakbone    Warning, drive '/usr/netvault/reports' is '86%' full

Hi all...

My Netvault server is a Windows 2k8 R2 and I can't make a pause in my scripts...

I have tried this in a pre-script :

c:

echo toto > C:\toto.txt

time /t  >> C:\toto.txt

timeout /T 120

time /t  >> C:\toto.txt

echo toto2 >> C:\toto.txt

And the timeout doesn't make an error but doesn't work !!

Have you some ideas ?

I just need to run a cmd which has to launch a command and then must wait for around 1 minute before exiting...

Thanks in advance.

I had added all netvault programs on windows firewall and all ports specified on netvault configurator's firewall tab but system check would failed with plugin died unexpedtedly

If i disabled windows firewall's service, access check would pass

I am interested in creating some more custom reports, but need some guidance.

Can someone point me to a list of Field Values and their proper operands and values?

For instance, I figured out (by looking at another report) that “Date Written (Date) operand of <= could be a value of  “ now-14DA”

But how can I figure out what operands are available and what values can be used?  The possible values are really what is confusing.

There seems to be no list anywhere and the Admin guide has general settings but no specifics as to values.

Hi,

We have installed and working with Netvault Backup Setup in our Datacenter.

We are planning to establish the same setup in our DR.

We have ordered Netvault License for both DC and DR in a single order.

We have received only one Server License Number, that is being used for Datacenter Netvault Backup.

How to create license key for DR site Netvault backup with same Server License Number.

Regards

Jagadeesh

I'm sure this is a simple one but I can't seem to find the correct information in the help...

How to I create a job that will back up only a specific file type from a folder? I have some Veeam backup that produce full backup files *.vbk and incremental files *.vib. When I do my full backup I would like to only inlcude the *.vbk from the folder. The file names change based on date so I can't physically select the required files before the backup.

Any help appreaciated.

Hi all,

I am trying to backup the NVDB, but my Netvault server is only small. So I wish to back it up locally, and copy over the network to our DB site. Then restore it there straight away, on a daily basis.

I have been trying to create a virtual drive, but I am new to NetVault. So I am not sure if this is a most efficent way.

Any suggestions are greatfully received.

Regards,

Alan Bailey

Hello everybody,

I have any problems about the Netvault Backup Software, what means these problems please ? I don't understand where is located the problems and how can i resolve it, i don't know the cause which trigger these problems.

Problems :

"Fatal error processing children of..."

"Media Request Failed...."

"Failed to prepare for an incremental backup.."

"Failed error writing backed up data..."

"Plugin had gone down"

Thanks for the responses.

Hello,

I'm having a problem with our system when Netvault attempts to backup a client using the netvault 'datachannel'  (not using NFS,  CIFS or local drives).    Within a few seconds of a client job starting the network goes away for the entire machine.    The link indicates it is up/up,  but all network sessions drop,  no new ones can be established untill you ifdown/up the interface.   I can run backups all day long over NFS or CIFS (via UNC paths) without any network related issues.

I can reproduce this issue fairly consistantly,  8/10 times,  some times it fails in under a minute,  other times it may run for an hour or so then fail.    just create a job which is going to use netvaults internal method to transfer data over the network,  then run that job.  within 30 seconds we lose connectivity to the backup server.  dmesg output indicates nothing nor are there any logs created under /var/log indicating what the problem might be.  compairing the kernel log output pre and post show no differences.   The network switch which this machine is plugged into doesn't indicate any issues either.    no errors on the interface,  and as far as the switch is concerned it belives the host interface to be up/up as well.

we are using Intel 82599EB 10 gig adapter,  debian 6 linux with kernel 2.6.32-5 amd,  netvault 9.   The clients which cause this issue are windows clients (windows 7/8 and windows server 2008r2 / 2012).  

does this sound like a familar issue?  I went threw the read me and the version of debian we are using is supported,  and I was unable to find and documents referencing the intel 10 gig card..

These jobs are no larger or smaller than the ones we do over NFS/CIFS,  clients can be 1 gig or 10 gig,  behaviour remians the same.

I did a packet capture but it doesn't seem to indicate anything of use,  all of a suddent the flow stops,  no tear down.  I can provide if intrested. 

below is some info in case it helps.

netvault version 9,  but the same problem existed on 8.x.

I tried another distro wtih an older kernel (2.6.27 i think it was),  same result.   

I have downloaded,  built and installed the newest driver intel has for this card without change as well.

03:00.0 Ethernet controller: Intel Corporation 82599EB 10-Gigabit SFI/SFP+ Network Connection (rev 01)

        Subsystem: Intel Corporation Ethernet Server Adapter X520-2

        Flags: bus master, fast devsel, latency 0, IRQ 38

        Memory at df300000 (64-bit, non-prefetchable) [size=512K]

        I/O ports at ecc0 [size=32]

        Memory at df2f8000 (64-bit, non-prefetchable) [size=16K]

        Expansion ROM at df200000 [disabled] [size=512K]

        Capabilities: [40] Power Management version 3

        Capabilities: [50] MSI: Enable- Count=1/1 Maskable+ 64bit+

        Capabilities: [70] MSI-X: Enable+ Count=64 Masked-

        Capabilities: [a0] Express Endpoint, MSI 00

        Capabilities: [e0] Vital Product Data

        Capabilities: [100] Advanced Error Reporting

        Capabilities: [140] Device Serial Number 00-1b-21-ff-ff-a3-e4-90

        Capabilities: [150] Alternative Routing-ID Interpretation (ARI)

        Capabilities: [160] Single Root I/O Virtualization (SR-IOV)

        Kernel driver in use: ixgbe

--------------------------------------------------------------------------------------------------------------------------

sysctl edits:

kernel.shmmax=134217728

kernel.shmall=134217728

---------------------------------------------------------------------------------------------------------------------------

from dmesg:

ixgbe: Intel(R) 10 Gigabit PCI Express Network Driver - version 2.0.44-k2

ixgbe: Copyright (c) 1999-2009 Intel Corporation.

ixgbe 0000:03:00.0: PCI INT A -> GSI 38 (level, low) -> IRQ 38

ixgbe 0000:03:00.0: setting latency timer to 64

ixgbe 0000:03:00.0: irq 64 for MSI/MSI-X

ixgbe 0000:03:00.0: irq 65 for MSI/MSI-X

--snip--

ixgbe 0000:03:00.1: irq 97 for MSI/MSI-X

ixgbe: 0000:03:00.1: ixgbe_init_interrupt_scheme: Multiqueue Enabled: Rx Queue count = 8, Tx Queue count = 8

ixgbe 0000:03:00.1: (PCI Express:5.0Gb/s:Width x8) 00:1b:21:a3:e4:91

ixgbe 0000:03:00.1: MAC: 2, PHY: 0, PBA No: fafa0e-090

ixgbe 0000:03:00.1: Intel(R) 10 Gigabit Network Connection

st: Version 20081215, fixed bufsize 32768, s/g segs 256

ixgbe: eth0 NIC Link is Up 10 Gbps, Flow Control: None

--------------------------------------------------------------------------------------------------------------------------------------------

snipet from netvault log of failed job:

Job Message     2013/03/25 15:43:20     63 Media   backup01        (backup01: SL_ADICA0C0081225_LLA (ADIC Scalar i500)) Media in 'DRIVE 1:backup01' assigned to job ready for data transfer

Information     2013/03/25 15:43:20     63 Media   backup01        Using network socket for data transfer

Background      2013/03/25 15:43:20     63 Media   backup01        Sent Plugin space left estimate of 1447535 Mb

Information     2013/03/25 15:43:24     0 Media   backup01        (backup01: SL_ADICA0C0081225_LLA (ADIC Scalar i500)) Added valid terminator to 'backup01 25 Mar 14:53-1' <BoltsBlipArchive1> in DRIVE 2:backup01 successfully

Background      2013/03/25 15:43:25     63 Data Plugin     DF001   Data channel requested connection to 'backup01.toonboxent.com' (10.101.1.5)

Background      2013/03/25 15:43:25     63 Data Plugin     DF001   Data channel connected to 'backup01.toonboxent.com' (10.101.1.5)

Background      2013/03/25 15:43:25     63 Data Plugin     DF001   Data channel connected from '10.101.2.5' (10.101.2.5)

Background      2013/03/25 15:44:13     -1 System  backup01        NetVault Backup running on 'DF001' has not responded to messages

Error   2013/03/25 15:44:13     63 Jobs    backup01        Process running on 'DF001' has exited unexpectedly

Error   2013/03/25 15:44:13     63 Jobs    backup01        Setting exit status to failed (2)

Error   2013/03/25 15:44:13     63 Jobs    backup01        Job Status: Backup Failed

Job Message     2013/03/25 15:44:13     63 Jobs    backup01        Finished job 63, phase 1 (instance 4)

Error   2013/03/25 15:44:15     63 Media   backup01        backup01 SL_F0A1E95000 (IBM ULTRIUM-TD5): had channel error

Error   2013/03/25 15:44:15     63 Media   backup01        Plugin has gone down

Error   2013/03/25 15:44:15     63 Media   backup01        backup01 SL_F0A1E95000 (IBM ULTRIUM-TD5): had transfer aborted

Warning 2013/03/25 15:44:15     63      Media backup01        Data transfer to Mid 'backup01 25 Mar 15:43-1' aborted

Error   2013/03/25 15:44:15     63 Media   backup01        (backup01: SL_ADICA0C0081225_LLA (ADIC Scalar i500)) Drive 'DRIVE 1:backup01' has completed its transfer

-